Returns & Exchanges
We want you to be completely satisfied with your STERNGLAS timepiece, which is why we offer a 30-day return period for all unworn products in their original packaging. Our goal is to make your return process as seamless and transparent as our watch designs.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the watch securely in its original box with all protective films and tags intact, ensuring it is packed safely for transit.
Ship the Item
Print your prepaid shipping label provided by the portal and drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned item, we will process your full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing